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Terms & Conditions

About Us

S & S Arts & Crafts are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or call 01792 486016.

Discounts

From time to time there will be discounts available which will be advertised on the website, or in our email newsletters.

Our Contact details

S & S Arts & Crafts
Unit 5 Wyndham Court, Swansea Enterprise Park, Swansea. SA6 9RB
Phone: 01792 486016
Fax: 01792 700540
Email: info@ss-services.co.uk

Making A Purchase

Making a purchase is easy! Just browse our store and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.

The quantity required can be changed by viewing the product in your basket.

We accept Visa, MasterCard, Maestro, debit/credit cards and PayPal.

When confirmation of your order is received this confirms that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We deliver FREE to all UK mainland destinations provided the order is over £35 Excl. VAT

For orders below this please add £2.99 p&p.

The p&p charge to the following areas is £12.00:

The Republic of Ireland
Northern Ireland
The Isles of Scilly
Scottish Highlands & Islands
Isle of Man

Deliveries are made between 07:00 to 19:00 Monday to Friday, unfortunately we are unable to control the exact time of delivery.

For international orders please call 01792 486016. We will give you a quote for shipping based on the weight of you order.

Delivery Schedule

We aim to deliver your order in 5 working days. International orders depend on your region.

Back Orders

If your item is not in stock, we will back order for you. You have the option to cancel your order if you would rather not wait or tell us to send it on to you when it comes in, we will keep you updated as to its progress.  If we are forced to split your delivery you will not incur any additional carriage charges.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

All of our products come with a 14 day no quibble guarantee. We will refund you in full provided the product is returned in its original packaging and is in a resalable condition. We reserve the right to charge for the goods if they are not in saleable condition when we receive them back.  If you are returning goods because they are faulty we will also refund your return postage.  If you wish to return goods please contact us – contact details are below.

Contacting us

If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01792 486016 (International +44 01792 486016) or fax us on 01792 700540 or write to us at Unit 5 Wyndham Court, Swansea Enterprise Park, Swansea. SA6 8RB

Privacy Policy

S & S Arts & Crafts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used only to:

a. Take and fulfil customer orders
b. Administer and enhance the site and our service
c. To only disclose information to third-parties for goods delivery purposes

Returns Policy

If you wish to return any goods you will need to advise us first,you will be responsible for the return postal cost,if the product is undamaged and in its original packaging we will refund you in full,there is no "re stocking" fee.

Furniture and direct delivery items please call 01789 765323. We regret we are unable to offer a return service for thease items unless in exeptional circumstances.

All deliveries need to be signed for, please do not sign if they are damaged.

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